Terms and Conditions

These Terms and Conditions govern access to and use of the Website, products and services provided by WIRELESS CITY SDN. BHD. [202501031820 (1633232-V)].

Definitions

  • “Company,” “We,” “Us” and “Our” refer to WIRELESS CITY SDN. BHD.
  • “Goods” refers to products offered for sale through the Service.
  • “Order” refers to a request made by a customer to purchase Goods.
  • “Service” refers to our Website, products and related services.
  • “You” or “Customer” refers to the person accessing the Service or placing an Order.

Customer Responsibilities

  • Customers must be legally capable of entering into a binding agreement.
  • Customers must provide complete and accurate information.
  • Customers are responsible for maintaining the confidentiality of their accounts.
  • Customers must notify us of suspected unauthorised account access.
  • Customers must review product specifications and compatibility before ordering.
  • Customers must use products according to the manufacturer’s instructions.
  • Customers must not misuse the Website or submit false information.

Products and Compatibility

  • Product images are provided for illustration purposes.
  • Minor differences in colour or packaging may occur.
  • Customers must verify phone models, connector types and charging requirements.
  • Customers are responsible for selecting compatible products.
  • We are not responsible for damage caused by incompatible devices or unsuitable power sources.
  • Product availability may change without prior notice.

Prices, Payments and Orders

  • Prices are stated in Malaysian Ringgit (RM) unless otherwise indicated.
  • Prices and promotions may change without prior notice.
  • Payment must be successfully completed before an Order is confirmed.
  • Submitting an Order does not automatically constitute acceptance.
  • We may reject or cancel an Order due to unavailable stock.
  • We may cancel an Order due to incorrect pricing or product information.
  • We may reject an Order because of unsuccessful payment verification.
  • We may reject an Order where fraud or unauthorised activity is suspected.

Cancellation, Delivery and Returns

  • Customers may request cancellation within 12 hours of purchase.
  • Processed or dispatched Orders cannot be cancelled.
  • Delivery is subject to our Shipping Policy.
  • Returns, refunds and exchanges are subject to our Return, Refund and Exchange Policy.
  • Customers must inspect their parcels promptly after delivery.
  • Customers must retain evidence if a product is damaged, defective or incorrect.

Prohibited Activities

  • Customers must not use the Website for unlawful or fraudulent purposes.
  • Customers must not introduce viruses, malware or harmful code.
  • Customers must not attempt unauthorised access to the Website.
  • Customers must not interfere with Website security or operation.
  • Customers must not copy or scrape Website content without permission.
  • Customers must not misuse promotions, payment systems or return procedures.

Intellectual Property and Third Parties

  • Website text, images, logos, graphics and layouts are protected by applicable intellectual property laws.
  • Website content may not be reproduced or commercially used without permission.
  • Our Website may use third-party payment, delivery or technical services.
  • Third-party services are governed by their own terms and policies.
  • We are not responsible for independent third-party content or practices.

Liability and Governing Law

  • We are not liable for indirect, incidental or consequential losses to the maximum extent permitted by law.
  • Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.
  • We may update these Terms and Conditions when necessary.
  • Continued use after an update constitutes acceptance of the revised Terms.
  • These Terms are governed by the laws of Malaysia.
  • Disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Contact Information

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