Shipping Policy

This Shipping Policy applies to Orders placed with WIRELESS CITY SDN. BHD. [202501031820 (1633232-V)].

Shipping Coverage

  • Shipping is available within Malaysia only.
  • International shipping is not available.
  • Customers must provide a valid Malaysian delivery address.
  • We are not responsible for independent third-party forwarding arrangements.

Shipping Charges

  • Standard shipping within Malaysia is free.
  • No standard delivery fee will be charged at checkout.
  • Special delivery arrangements must be agreed upon before dispatch.

Processing and Delivery

  • Orders are processed after payment has been successfully verified.
  • Orders are generally delivered within 7 days after confirmation.
  • Orders placed on weekends or public holidays may be processed on the next working day.
  • Processing may take longer during promotional periods or high Order volumes.
  • Overnight delivery is not available.
  • Same-day and guaranteed next-day delivery are not available.
  • Delivery dates are estimates and are not guaranteed.

Possible Delays

  • Delivery may be delayed by courier-service disruptions.
  • Public holidays may affect processing and delivery.
  • Severe weather may affect transportation.
  • High parcel volumes may result in longer delivery times.
  • Remote or restricted locations may require additional time.
  • Incorrect or incomplete customer information may cause failed delivery.
  • Events beyond our reasonable control may affect delivery.

Customer Responsibilities

  • Customers must provide the recipient’s complete name.
  • Customers must provide a valid telephone number.
  • Customers must provide a complete house, unit or building number.
  • Customers must provide the correct street, postcode, city and state.
  • Customers must ensure someone is available to receive the parcel.
  • We are not responsible for delays caused by incorrect delivery information.
  • Address changes cannot be guaranteed after processing or dispatch.

Tracking and Parcel Inspection

  • Tracking information may be provided after dispatch, where available.
  • Courier tracking systems may take time to display updates.
  • Customers should inspect parcels immediately upon delivery.
  • Customers should record a continuous unboxing video before opening the parcel.
  • Packaging and shipping labels must be retained until the Order has been checked.
  • Damaged, missing or incorrect products must be reported with photographs and video evidence.
  • Customers should not connect or use products that appear damaged.

Lost or Failed Deliveries

  • Customers may contact us if an Order has not arrived within the stated period.
  • We will make reasonable efforts to obtain an update from the courier.
  • Lost-parcel claims are subject to courier investigation.
  • Replacements or refunds will only be considered after verification.
  • Failed delivery caused by customer unavailability may require further arrangements.
  • Parcels returned because of incorrect information may not qualify for immediate redelivery.

Cancellation Before Shipment

  • Orders may only be cancelled within 12 hours of purchase.
  • Cancellation is only available if processing, packing or shipment has not begun.
  • Dispatched Orders cannot be cancelled.
  • Return requests after delivery are governed by our Return, Refund and Exchange Policy.

Contact Information

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