This Privacy Policy explains how WIRELESS CITY SDN. BHD. [202501031820 (1633232-V)] collects, uses, stores, protects and discloses personal information.
Information We Collect
- Full name.
- Email address.
- Telephone number.
- Billing and delivery addresses.
- Account registration and login details.
- Order and transaction information.
- Shopping-cart and wishlist information.
- Product preferences.
- Enquiries, feedback and customer-service communications.
- Information submitted for cancellations, returns, refunds or exchanges.
- Photographs and videos submitted as evidence.
- IP address, browser type and device information.
- Operating-system and Website usage information.
- Pages viewed, access times and referring sources.
- Cookie and session information.
How We Use Information
- To create and manage customer accounts.
- To process payments and confirm Orders.
- To prepare products and arrange deliveries.
- To provide transaction and shipping updates.
- To respond to enquiries and complaints.
- To process cancellations, returns, refunds and exchanges.
- To improve our Website, products and services.
- To personalise the customer experience.
- To detect fraud and unauthorised transactions.
- To maintain accounting and business records.
- To comply with Malaysian legal and regulatory requirements.
- To send promotional communications where consent has been provided.
Payments and Cookies
- Payments may be handled by third-party payment gateways or financial institutions.
- We may not directly store complete payment-card information.
- Payment providers process information under their respective privacy policies.
- Our Website may use cookies to maintain login sessions and shopping carts.
- Cookies may be used to remember preferences and analyse Website performance.
- Customers may disable cookies through their browser settings.
- Some Website features may not function correctly when cookies are disabled.
Sharing of Information
- We do not sell or rent customers’ personal information.
- Information may be shared with payment gateways and financial institutions.
- Delivery information may be shared with courier and logistics providers.
- Information may be shared with Website hosting and technical-service providers.
- Information may be shared with analytics, email and security providers.
- Information may be disclosed to accountants, auditors, insurers or legal advisers.
- Information may be disclosed to government authorities, regulators or courts where legally required.
- Only information reasonably necessary for the relevant purpose will be shared.
Security and Retention
- We apply reasonable safeguards against unauthorised access.
- We take reasonable measures against accidental loss, misuse and improper disclosure.
- No internet transmission or electronic-storage system is completely secure.
- Customers are responsible for keeping their passwords confidential.
- Information may be retained to complete transactions and provide support.
- Records may be retained to resolve disputes, prevent fraud and comply with legal obligations.
- Information that is no longer required may be deleted, destroyed or anonymised.
Customer Rights
- Customers may request access to their personal information.
- Customers may request correction of inaccurate or outdated information.
- Customers may update their account and contact details.
- Customers may withdraw consent to optional processing.
- Customers may unsubscribe from marketing communications.
- Customers may request deletion where legally permitted.
- Proof of identity may be required before a request is processed.
- Certain records may be retained where legally required.
Other Provisions
- Our online purchasing services are intended for persons legally capable of completing a transaction.
- We do not knowingly collect children’s information without appropriate parental or guardian consent.
- We are not responsible for the independent privacy practices of third-party websites.
- We may update this Privacy Policy when our operations or legal obligations change.
- This Privacy Policy is governed by the laws of Malaysia.
Contact Information
- Company: WIRELESS CITY SDN. BHD.
- Registration No.: 202501031820 (1633232-V)
- Email: wireless_city@outlook.com