Definitions
For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to WIRELESS CITY SDN. BHD.
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the WIRELESS CITY SDN. BHD., accessible from https://wirelesscity.online/
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
Our shipping services are strictly limited to addresses within Malaysia. We currently do not offer international shipping. Please ensure the shipping address you provide during checkout is located within Malaysia, as we will not be able to process or fulfill orders with international destinations.
Shipping Fee
We are pleased to offer free shipping on all orders placed through our website. There are no additional charges for delivery regardless of the order value or location within Malaysia.
Shipping Timeframe
All orders will be processed and shipped within 7 business days from the date of successful order placement and payment confirmation. Once your order has been shipped, you will receive a notification via email or SMS (where applicable) containing tracking information or an estimated delivery window.
While we strive to deliver all orders promptly, actual delivery times may vary depending on factors such as:
- Order volume
- Courier logistics
- Public holidays or weekends
- Regional or remote area accessibility
Please note that the estimated 7-day delivery window begins after the order has been processed and confirmed.
Order Processing
Orders are processed during our standard business hours, Monday to Friday (excluding public holidays). Orders placed after business hours or during weekends/public holidays will be processed the next working day.
We reserve the right to delay shipping in the event of unforeseen circumstances, including but not limited to product availability, courier delays, and other operational issues. If such delays occur, We will do our best to notify You in a timely manner.
Order Tracking
Once your order is dispatched, a tracking number or delivery reference (if available) will be provided. You may use this to track your parcel via our delivery partner’s website or customer service hotline.
Please note that some orders may be shipped without tracking if the delivery method used does not support it. In such cases, We will provide general delivery updates via email.
Failed Deliveries and Undeliverable Addresses
Please ensure all shipping details entered during checkout are accurate and complete. Orders returned to Us due to an incorrect or incomplete address, or repeated delivery failures, may experience delays. We will contact You for clarification or re-delivery instructions where possible.
If an order is undeliverable and returned to Us, We reserve the right to cancel the order and issue a refund minus any handling charges that may apply.
Damaged or Lost Shipments
In the rare event that your order arrives damaged or does not arrive within a reasonable timeframe after shipping, please contact our customer support team at [wirelesscity@outlook.com] within 7 days of the expected delivery date. We will assist in investigating the issue and provide a resolution, which may include a replacement or refund at Our discretion.
Contact Us
If you have any questions or concerns regarding our Shipping Policy, please do not hesitate to contact us at:
📧 Email: wirelesscity@outlook.com
🌐 Website: https://wirelesscity.online/
Thank you for shopping with WIRELESS CITY SDN. BHD. – Your trusted source for mobile phone accessories!