These Terms and Conditions govern access to and use of the Website, products and services provided by WIRELESS CITY SDN. BHD. [202501031820 (1633232-V)].
Definitions
- “Company,” “We,” “Us” and “Our” refer to WIRELESS CITY SDN. BHD.
- “Goods” refers to products offered for sale through the Service.
- “Order” refers to a request made by a customer to purchase Goods.
- “Service” refers to our Website, products and related services.
- “You” or “Customer” refers to the person accessing the Service or placing an Order.
Customer Responsibilities
- Customers must be legally capable of entering into a binding agreement.
- Customers must provide complete and accurate information.
- Customers are responsible for maintaining the confidentiality of their accounts.
- Customers must notify us of suspected unauthorised account access.
- Customers must review product specifications and compatibility before ordering.
- Customers must use products according to the manufacturer’s instructions.
- Customers must not misuse the Website or submit false information.
Products and Compatibility
- Product images are provided for illustration purposes.
- Minor differences in colour or packaging may occur.
- Customers must verify phone models, connector types and charging requirements.
- Customers are responsible for selecting compatible products.
- We are not responsible for damage caused by incompatible devices or unsuitable power sources.
- Product availability may change without prior notice.
Prices, Payments and Orders
- Prices are stated in Malaysian Ringgit (RM) unless otherwise indicated.
- Prices and promotions may change without prior notice.
- Payment must be successfully completed before an Order is confirmed.
- Submitting an Order does not automatically constitute acceptance.
- We may reject or cancel an Order due to unavailable stock.
- We may cancel an Order due to incorrect pricing or product information.
- We may reject an Order because of unsuccessful payment verification.
- We may reject an Order where fraud or unauthorised activity is suspected.
Cancellation, Delivery and Returns
- Customers may request cancellation within 12 hours of purchase.
- Processed or dispatched Orders cannot be cancelled.
- Delivery is subject to our Shipping Policy.
- Returns, refunds and exchanges are subject to our Return, Refund and Exchange Policy.
- Customers must inspect their parcels promptly after delivery.
- Customers must retain evidence if a product is damaged, defective or incorrect.
Prohibited Activities
- Customers must not use the Website for unlawful or fraudulent purposes.
- Customers must not introduce viruses, malware or harmful code.
- Customers must not attempt unauthorised access to the Website.
- Customers must not interfere with Website security or operation.
- Customers must not copy or scrape Website content without permission.
- Customers must not misuse promotions, payment systems or return procedures.
Intellectual Property and Third Parties
- Website text, images, logos, graphics and layouts are protected by applicable intellectual property laws.
- Website content may not be reproduced or commercially used without permission.
- Our Website may use third-party payment, delivery or technical services.
- Third-party services are governed by their own terms and policies.
- We are not responsible for independent third-party content or practices.
Liability and Governing Law
- We are not liable for indirect, incidental or consequential losses to the maximum extent permitted by law.
- Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.
- We may update these Terms and Conditions when necessary.
- Continued use after an update constitutes acceptance of the revised Terms.
- These Terms are governed by the laws of Malaysia.
- Disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.
Contact Information
- Company: WIRELESS CITY SDN. BHD.
- Registration No.: 202501031820 (1633232-V)
- Email: wireless_city@outlook.com