At WIRELESS CITY SDN. BHD., customer satisfaction is our top priority. We are committed to ensuring a smooth and reliable shopping experience for all purchases made through our online store. This Return & Refund Policy outlines the terms and conditions for returns, refunds, and order cancellations.
1. Definitions
- “Company”, “we”, “our”, or “us” refers to WIRELESS CITY SDN. BHD.
- “Customer”, “you”, or “your” refers to the individual purchasing from our online store.
- “Product(s)” refers to mobile phone accessories sold by WIRELESS CITY SDN. BHD.
2. Return & Refund Eligibility
We accept returns and offer refunds for products that meet the following conditions:
- Return requests must be made within 30 days from the date of receipt.
- The item must be unused, unworn, and in its original packaging.
- All included accessories, manuals, tags, and promotional items (if any) must be returned along with the product.
- Proof of purchase (receipt or invoice) must be provided when initiating a return.
Returns that do not meet these criteria may be rejected or subject to a partial refund at our sole discretion.
3. How to Initiate a Return
To initiate a return, please contact our customer support team at:
Email: wireless_city@outlook.com
Please include the following details in your email:
- Full name and contact information
- Order number
- Reason for return
- Photo(s) of the product (if applicable)
Once your return request is reviewed and approved, we will provide you with return instructions.
4. Refund Process
Once the returned product has been received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, a full refund will be issued to your original method of payment.
- Refund processing typically takes 7 to 14 business days after confirmation of the returned item.
Please note that processing times may vary depending on your payment provider.
5. Cancellation Policy
We understand that sometimes orders may need to be cancelled shortly after being placed. We allow cancellations under the following terms:
- Orders may be cancelled within 12 hours of placement.
- To request a cancellation, email us immediately at wireless_city@outlook.com with your order number and the subject line “Order Cancellation”.
- If the cancellation request is made after 12 hours or after the order has already been processed or shipped, we may be unable to cancel the order. In such cases, the standard return procedure applies after the item is received.
6. Exceptions
Returns and refunds are not granted for:
- Products returned after the 30-day return window
- Items not in their original condition or packaging
- Products with missing parts not due to our error
7. Contact Us
For any questions or assistance regarding returns, refunds, or cancellations, feel free to contact us:
Email: wireless_city@outlook.com
Address:
WIRELESS CITY SDN. BHD.
171-172 (LEVEL 3), JALAN TUNKU PUTRA, 09000 KULIM, KEDAH DARUL AMAN